{"id":2075,"date":"2020-08-27T20:52:07","date_gmt":"2020-08-27T20:52:07","guid":{"rendered":"https:\/\/startmycoffeeshop.com\/?p=2075"},"modified":"2023-01-31T17:36:47","modified_gmt":"2023-01-31T17:36:47","slug":"how-to-best-train-your-coffee-shop-employees","status":"publish","type":"post","link":"https:\/\/startmycoffeeshop.com\/how-to-best-train-your-coffee-shop-employees\/","title":{"rendered":"How To Best Train Your Coffee Shop Employees"},"content":{"rendered":"<p>Training your employees when you own or manage a coffee shop is a combination of first-rate communication, patience, and motivation from all parties. Customers are happy to return to your shop when they are greeted with consistency, and this is only achieved through proper training.<\/p>\n<p><strong>When training your employees, you need to clearly state your expectations as early on as possible. Designate a handful of people to be assigned trainers without compromising quality and have patience, providing constructive criticism, while also praising for a job done correctly. Interpersonal communication does take practice, but it is not optional. There are five specific steps on effectively training, and they should be studied in detail until the process becomes natural. The most important step in training your baristas, however, is to give feedback often and to regularly discuss and evaluate expectations.<\/strong><\/p>\n<p><strong><img decoding=\"async\" class=\"aligncenter size-full wp-image-2080\" src=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com_-1.png\" alt=\"How To Best Train Your Coffee Shop Employees\" width=\"400\" height=\"300\" srcset=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com_-1-200x150.png 200w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com_-1-300x225.png 300w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com_-1.png 400w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\u00a0<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_65 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/startmycoffeeshop.com\/how-to-best-train-your-coffee-shop-employees\/#Invest_In_Your_Business\" title=\"Invest In Your Business\">Invest In Your Business<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/startmycoffeeshop.com\/how-to-best-train-your-coffee-shop-employees\/#Frequently_Asked_Questions\" title=\"Frequently Asked Questions\">Frequently Asked Questions<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Invest_In_Your_Business\"><\/span><strong>Invest In Your Business<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Investing in the necessary, fully-functioning equipment is imperative in training your employees efficiently. If the equipment provided is broken or in poor working shape, bad habits are going to be formed early, and it is far easier to avoid bad habits completely than to fix them later. Investing in your business will be the catalyst to effectively training your employees.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Hire Qualified And Reliable Staff<\/strong><\/p>\n<p>Take your interview process very seriously when hiring your staff. Unfortunately, not <em>everybody<\/em> can be hired, especially in the service industry. Working in food service is no easy task. You must be able to count on your staff to show up to work promptly, in a positive mood, and ready to jump into work. Call references and use good judgement. Don\u2019t be afraid to kindly decline offering a job.<\/p>\n<p>Need some tips for hiring the best baristas? Check out <a href=\"https:\/\/startmycoffeeshop.com\/how-to-hire-the-best-baristas\/\">this article<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Lead By Example<\/strong><\/p>\n<p>You can hire the most qualified workers for the job, have state of the art technology, and still lose workplace morale if your employees are working hard and you are <em>not.<\/em> Lead by the example you want to see. Show up to work on time, dressed presentably, and in a good mood. Your employees will notice if you spend all day on your personal phone, and they will <strong>not<\/strong> want to work hard for you<strong>\u00a0<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-2079\" src=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-1.png\" alt=\"How To Best Train Your Coffee Shop Employees\" width=\"400\" height=\"300\" srcset=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-1-200x150.png 200w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-1-300x225.png 300w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-1.png 400w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Communication Skills Are NOT Optional.<\/strong><\/p>\n<p>As the shop owner, the first thing you need to do is devise and communicate a clear, concise business plan. As early on as possible, expectations must be set and you MUST ensure the employees understand. Open the door and encourage any questions they may have. Bad habits won\u2019t begin if training is done correctly from day one.<\/p>\n<p>\u00a0<\/p>\n<p><strong>\u201cPeanut Butter and Jelly\u201d Method of Communication<\/strong><\/p>\n<p>If you ask ten people to make a peanut butter and jelly sandwich, you are going to get ten different peanut butter and jelly sandwiches. Keep this in mind when communicating to your employees during training. \u201cI want a peanut butter and jelly sandwich made with creamy peanut butter and grape jelly\u201d is far clearer than \u201cI want a peanut butter and jelly sandwich.\u201d<\/p>\n<p>\u00a0<\/p>\n<p><strong>Do Your Research<\/strong><strong>\u00a0<\/strong><\/p>\n<p>There are many ways of training your employees, and there\u2019s no need to shy away from using several methods. Depending on your business, there may be professionally-designed courses at your disposal, external training courses, or someone trained specifically to come to your coffee shop and train. Find out what information is available to you and design your training plans from these resources.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-2078\" src=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-2.png\" alt=\"How To Best Train Your Coffee Shop Employees\" width=\"400\" height=\"300\" srcset=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-2-200x150.png 200w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-2-300x225.png 300w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-2.png 400w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Delegate Tasks Based On Skill Sets<\/strong><\/p>\n<p>Maybe Employee \u201cA\u201d excels in making drinks, where Employee \u201cB\u201d struggles. There is no shame in delegating Employee \u201cA\u201d to train in beverage preparation. Employee \u201cB\u201d may have exceptional customer service skills where Employee \u201cC\u201d lacks. Same procedure, Employee \u201cB\u201d could be the designated \u201cCustomer Service Skills Trainer.\u201d Delegate tasks to ease <em>your<\/em> burden.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Explain<\/strong><\/p>\n<p>Once the intricacies are settled, you can start developing your baristas\u2019 skills. Explain the importance and objective of doing their job correctly <em>each and every time.<\/em> Customers demand consistency from a business. Have the procedure they are going to be trained in explained thoroughly by the designated trainer.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Demonstrate<\/strong><\/p>\n<p>Step by step details of how <em>every task is done correctly <\/em>in a hands-on manner is where your employee will see<strong> exactly<\/strong> how the task is done. If the task wasn\u2019t necessarily explained well, this is where the employee will get a better grasp of what they need to do to complete their job correctly.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-2077\" src=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-3.png\" alt=\"How To Best Train Your Coffee Shop Employees\" width=\"400\" height=\"300\" srcset=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-3-200x150.png 200w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-3-300x225.png 300w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-3.png 400w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Observe<\/strong><\/p>\n<p>Once you\u2019ve explained in detail what needs to be done and demonstrated exactly how the task is done, give the barista a chance to show you how it is done. This will ensure they can properly use the equipment necessary to perform their task and also opens up the door for feedback.. Show them again if necessary, and repeat your observation.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Express Confidence In Their Success<\/strong><strong>\u00a0<\/strong><\/p>\n<p>Part of your job in a managerial position is to be the accelerator in your baristas\u2019 motivation. Your main focus should be on progress rather than perfection. Care for your staff, giving positive recognition when it is deserved, and express to them their competency. If you must criticize, do so in a compliment-criticism-compliment manner of private discussion. Praise in public, scold in private.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Follow Up On A Regular Basis<\/strong><\/p>\n<p>Having discussions on a regular basis, whether weekly or monthly, etc, will keep everybody on the same page as far as expectations are concerned. If you need to have a discussion on below standard work, have it as early on as possible. Don\u2019t confuse a bad day with a bad employee, but if you consistently see poor behavior, privately discuss it before disciplinary action must be taken.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-2076\" src=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-4-1.png\" alt=\"How To Best Train Your Coffee Shop Employees\" width=\"400\" height=\"300\" srcset=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-4-1-200x150.png 200w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-4-1-300x225.png 300w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-4-1.png 400w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Cross-Train Your Baristas<\/strong><\/p>\n<p>Your baristas should be able to do any job that needs to be done in your shop. If you have an employee that needs to take a leave of absence, quits, calls off, etc, you have to have someone to jump into another role as needed. Take the time to touch base with your baristas and cross-train them as needed. Encourage them to be flexible and take on new tasks.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Retrain As Necessary<\/strong><\/p>\n<p>If equipment breaks or is too old to function and needs to be replaced, you may have to retrain your baristas on the new equipment. Perhaps maybe they try to take shortcuts on perfectly functional equipment. Take a few minutes and retrain them on how to do their job properly. Hopefully bad habits <em>won\u2019t<\/em> form, but time is of the essence when you have customers waiting.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Have Your Employees Evaluate Themselves<\/strong><\/p>\n<p>On a scale of one to ten, have each of your employees rate themselves on the different aspects of their jobs. Initiate the discussion with them as to why they chose the ranking they did for each task. Generally, they will either rank themselves too low or too high, not usually on par with how they are truly doing. This is where you rate them yourself, coach them, and align their thoughts with reality.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-2084\" src=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-6-1.png\" alt=\"\" width=\"400\" height=\"300\" srcset=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-6-1-200x150.png 200w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-6-1-300x225.png 300w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-6-1.png 400w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Transfer Ownership<\/strong><\/p>\n<p>If you have motivated employees, and by all means you should, pick one or two areas and transfer the \u201cownership\u201d of that part of the business to them. Remember, you want to encourage progress, not perfection. If they are evaluated at, say, a six, what will it take for them to bring that six up to maybe an eight? Let them lead this discussion and give your input as to what you would like to see from them. Again, have follow up discussions regularly.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Train Your Employees To Promote<\/strong><strong>\u00a0<\/strong><\/p>\n<p>If you have a handful of baristas that are particularly motivated and excel in many skill sets, train them to \u201ctake your job.\u201d If for some reason need to take time off of work, it will calm your mind knowing there are a few people you can have confidence in to run the shop for you. This is also a great way to prepare them to further their careers if you work for a coffee shop chain or franchise.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-2083 size-full\" src=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-5-1.png\" alt=\"How To Best Train Your Coffee Shop Employees\" width=\"400\" height=\"300\" srcset=\"https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-5-1-200x150.png 200w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-5-1-300x225.png 300w, https:\/\/startmycoffeeshop.com\/wp-content\/uploads\/2020\/08\/www.StartMyCoffeeShop.com-5-1.png 400w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>A great staff will be unteachable if they are unhappy. Make <em>fair, consistent, flexible<\/em> schedules. This ensures a better work-life balance. Also ensure you are giving constructive feedback and <em>make their progress and accomplishments known. <\/em>Support their ideas for potential improvements. At the end of the day, make sure your employees have trust in you.<\/p>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1675186543663\"><strong class=\"schema-faq-question\"><strong><em>I Have An Employee That Just Cannot Do A Specific Skill. How Can I Help Them?<\/em><\/strong><\/strong> <p class=\"schema-faq-answer\">This is the perfect example of why outside resources can and should be used. Is there another shop owner you can call to demonstrate? Maybe they need to read over a how-to guide to really <em>grasp<\/em> what they are doing. Whatever you do, at the end of the day do <strong>not give up on them.<\/strong> If there is one task out of an entire shop of things that needs to be done, simply be patient and work around it.<br \/><br \/>At the end of the day, if you communicate well, consistently give positive feedback along with constructive criticism, and use all the resources you have to your advantage, your coffee shop will have happy employees. Happy employees <em>want<\/em> to do their jobs well. Customers want consistency and to keep customers returning, proper training is non-negotiable.<\/p> <\/div> <\/div>\n\n\n\n<p><a href=\"https:\/\/startmycoffeeshop.com\/how-to-start-a-coffee-shop-coffee-startup-documents\/\" target=\"_blank\" rel=\"noreferrer noopener\">To learn more on how to start your own coffee shop checkout my startup documents here<\/a><\/p>\n\n\n\n<p><em>Please note: This blog post is for educational purposes only and does not constitute legal advice. Please consult a legal expert to address your specific needs.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Training your employees when you own or manage a coffee [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3214,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Best Train Your Coffee Shop Employees - Start My Coffee Shop<\/title>\n<meta name=\"description\" content=\"If you are looking to start a coffee shop or cafe business. 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I\u2019m Shawn Chun My adventure in coffee began when I first launched my first coffee shop back in the early 2000s. I had to figure out so many things on my own and to make it worse within 2 years of opening two large corporate coffee chains moved in just blocks away from me! As I saw smaller and even some larger coffee shops in the neighborhood slowly lose customers to these giant coffee chains and slowly close up shop, I knew that I had to start getting creative\u2026or go out of business. I (like you may be) knew the coffee industry well. I could make the best latte art around and the foam on my caps was the fluffiest you have ever seen. I even had the best state-of-the-art 2 group digital Nuova Simonelli machine money could buy. But I knew that these things alone would not be enough to lure customers away from the name brand established coffee shops. 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