<\/span><\/h1>\nAs a barista, you are required to talk to people for the majority of the day \u2013 so a great quality to have in a position like this is an outgoing personality. Being outgoing can be described and demonstrated in many different ways depending on the person. A few common terms used to represent an outgoing person include friendly, talkative, approachable, extroverted, or a “people-person.”<\/p>\n
The below examples illustrate a few scenarios where having an outgoing personality can be advantageous in the barista role:<\/p>\n
Example 1:<\/em>
A new customer has just come into your coffee shop. You can tell that it may be their first time there, as they appear unsure about what they will order. To help them out, you utilize your outgoing personality by stepping in to introduce yourself and offer assistance with choosing a beverage and\/or explaining the menu. This will encourage the customer to feel comfortable with you, appreciate the welcoming atmosphere, and get a great first impression.<\/em><\/p>\nExample 2:<\/em>
A customer who frequents your coffee shop has just walked in. The customer typically just politely orders their coffee and continues about their day. This time, you decide to engage in casual conversation with them, maybe noting that you appreciate their support or mentioning that the coffee they get is one of your favorites as well. Using your outgoing qualities to develop a friendly relationship with your customers is a great way to show that you care and help maintain business.<\/em><\/p>\nExample 3:<\/em>
A new barista has just been hired. You can tell that they are feeling a little shy, as they don’t know anyone yet and are still learning their tasks. After noticing how quiet and reserved they are, you decide to introduce yourself and chat about the job, where they are from, and anything else the conversation takes you to. This will allow the recent hire to feel welcomed and more comfortable in their new environment, and it can also encourage them to show their outgoing qualities as well.<\/em><\/p>\nIf you want to become more outgoing, there are a few methods that can be used to practice this quality. The best way is to just jump in headfirst! Make it a point to say hello to people. If someone is wearing shoes that you love, tell them that. If you are checking out at a store, ask the cashier how their day is going. You’ll find that a lot of times the conversation just flows naturally. The hardest part is pushing yourself out of your comfort zone in the first place \u2013 but the more often you do this, the easier it will become!<\/p>\n